Testimonials

Scientists' views on our instruments and service.

Click here for more info

Frequently Asked Questions

1. I am interested in buying new and used laboratory equipment.

2. How do I obtain technical specifications?

3. What condition will the used equipment be in?

4. Are there any risks involved in buying used equipment?

5. Is it possible to inspect the units before purchase?

6. What guarantees do I have when buying a used unit?

7. How will the equipment be sent to me?

8. Is it possible to collect the equipment myself?

9. Once purchased will someone install the equipment in my laboratory?

10. What can I do in the unlikely event that my unit doesn't function properly?

11. Can Rich-mond recommend a service technician for used lab equipment?

12. Will there be spare parts available for my used piece of equipment?

13. Is it possible to lease equipment?

14. Are the units thoroughly safety checked?

15. Where does a used piece of equipment come from? Can I obtain a service history for the equipment?

Answers to FAQ's

1. I am interested in buying new and used laboratory equipment.

Established in 1994 Rich-mond has over 10 years experience of supplying quality used laboratory equipment. We have built up an enviable reputation and are now the UKs leading supplier of used lab equipment. With over 17,000 sq of warehouse space we have a vast and extensive stock range from Autoclaves to Z blade mixers, if its in the lab, its in our warehouse. For a comprehensive 'stock list', visit the stock list page on this website to download a PDF version or call/email our sales team with a request and we will get straight back to you.

2. How do I obtain technical specifications?

Specifications and photographs are readily available on this site. Should a specification or photograph be missing from a piece of equipment due to it currently being researched please feel free to call a member of our sales team who will be more than happy to provide you with further information.

3. What condition will the equipment be in?

Used condition. All equipment is cleaned before dispatch, if there are any blemishes on the piece of equipment these are highlighted before completion of sale.

4. Are there any risks involved in buying used equipment?

Equipment is switched on/ tested where possible before it leaves our premises to ensure its full operational order by a qualified technical engineer.

5. Is it possible to inspect the units before purchase?

Here at Rich-mond, we actively encourage customers to inspect any equipment they are interested in at first hand; viewings can be arranged at any notice by contacting a member of our sales team.

6. What guarantees do I have when buying a used unit?

There are two available options when buying used laboratory equipment from Rich-mond. We promise all equipment switches on when it leaves our premises but for an additional charge, we offer the option of a service on the equipment.

7. How will the equipment be sent to me?

The equipment is dispatched upon receiving payment via a courier. All equipment is securely packaged.

8. Is it possible to collect the equipment myself?

Certainly, this can be arranged upon completion of the sale.

9. Once purchased will someone install the equipment in my premises?

Installation although not standard can be arranged. Call our sales team for further details.

10. What can I do in the unlikely event that my unit doesn't function properly?

Should a piece of equipment fail to function for a bona-fide reason, please return the item. Upon satisfactory inspection Rich-mond will offer an exchange, credit note or if appropriate a full refund. If however the equipment is found to be in full working order we will charge a 25% restocking charge. Please note any suspect equipment must be reported within two working days of delivery to our customer care supervisor Sara Taylor.

11. Can Rich-mond recommend a service technician for used lab equipment?

Servicing is available for an additional cost. This is supplied by one of our many fully qualified electrical engineers.

12. Will there be spare parts available for my used piece of equipment?

Spare parts vary for differing pieces and ages of equipment but this can be clarified with a member of our sales team, Rich-mond will strive wherever possible to offer comprehensive coverage of spare parts.

13. Is it possible to lease equipment?

We offer leasing of equipment as a viable alternative to purchasing. Contact a member of our sales team for further information.

14. Are the units thoroughly safety checked?

All equipment is thoroughly PAT tested by a qualified engineer to comply with EU regulations.

15. Where does a used piece of equipment come from?

Can I obtain a service history for the equipment?

All equipment is supplied from laboratories within the UK. Where possible a service history can be supplied.



Back to top